Last Updated: November 3, 2023
At Quad Cities Soft Water | Kinetico, we are committed to providing high-quality products and exceptional customer service. We understand that there may be circumstances where you need to return or seek a refund for items you have purchased from us, specifically replaceable water filters. This Refund Policy outlines our guidelines and procedures for returns and refunds.
1. Returns Eligibility
You may be eligible for a return and refund under the following conditions:
- You have purchased replaceable water filters from Quad Cities Soft Water | Kinetico.
- Your request for a return is made within 30 days from the date of purchase.
- The item is unused, in its original packaging, and in a resalable/unopened condition.
2. Non-Returnable Items
The following items are not eligible for return:
- Water softeners installed by a technician at your residential or commercial location.
- Used or opened replaceable water filters.
3. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [email protected] or (563) 284-2405 to request a Return Authorization (RA) number.
- You will receive an RA number along with instructions on how to proceed with your return.
- Ensure the item is securely packaged in its original packaging and includes all components.
- Write the RA number on the package and clearly mark the package as “RETURN.”
4. Return Shipping
Customers are responsible for the cost of return shipping. Quad Cities Soft Water | Kinetico is not liable for any damage or loss during return shipping. We recommend using a trackable and insured shipping method to protect your investment.
5. Inspection and Refund Process
Upon receiving the returned item, we will inspect it to ensure that it meets our return eligibility criteria. If the item is in resalable condition and complies with our policy, we will process your refund as follows:
- Refunds will be issued to the original payment method used for the purchase.
- Shipping and handling charges are non-refundable.
- The refund will be processed within (563) 284-2405 business days after the inspection of the returned item.
6. Contact Us
If you have any questions or need assistance with the return process, please don’t hesitate to contact our customer support team at [email protected] or (563) 284-2405.
7. Policy Updates
Quad Cities Soft Water | Kinetico reserves the right to update and modify this Refund Policy at any time. Please check the policy periodically to stay informed about any changes.
By purchasing Quad Cities Soft Water, you acknowledge and agree to abide by the terms and conditions outlined in this Refund Policy.
We thank you for choosing Quad Cities Soft Water | Kinetico, and we are dedicated to providing you with the best possible products and services.