Effective Date: November 3rd 2023
At Quad Cities Soft Water | Kinetico, we are committed to providing our customers with high-quality products and exceptional service. We understand that sometimes situations arise where a return is necessary. This Return Policy is designed to guide you through the process of returning replaceable water filters, excluding the entire water softener unit added by an installer to your residential or commercial location.
- Product Type: This Return Policy applies to replaceable water filters sold by Quad Cities Soft Water | Kinetico.
- Condition: The return must be in its original, unopened packaging and in new, unused condition.
- Timeframe: Returns must be initiated within 30 days from the date of purchase.
Please note that the following items are non-returnable:
- Whole Water Softener Units: We do not accept returns for water softeners installed by our professionals at your residential or commercial location.
- Used, Altered, or Damaged Items: We do not accept returns for items that have been used, altered, or damaged.
To initiate a return for replaceable water filters, please follow these steps:
- Contact Us: Please reach out to our customer service team by phone at [Insert Phone Number] or by email at [Insert Email Address] to request a Return Authorization (RA) number.
- Provide Information: When contacting us, be ready to provide the following information:
- Order Number
- Product Name and Quantity
- Reason for Return
- Return Authorization (RA): Once you have obtained an RA number, securely package the item in its original packaging, along with the RA number clearly marked on the outside of the package.
- Shipping: You are responsible for the cost of return shipping. We recommend using a trackable and insured shipping method to ensure the safe return of your item.
- Inspection and Approval: Upon receiving your return, our team will inspect the item. If it meets our return eligibility criteria, we will process your return.
- Refund or Replacement: Depending on your preference, we will either issue a refund to your original payment method or provide a replacement product.
Please allow 5-7 business days for your return to be processed. Refunds will be issued to the original payment method used for the purchase.
If you have any questions or need assistance with the return process, please contact us at:
We appreciate your business and are committed to ensuring your satisfaction. Thank you for choosing Quad Cities Soft Water | Kinetico.